Confidentialité et sécurité | Politique de confidentialité

INTRODUCTION

The Rockport Company, LLC ("Rockport” or “we, us or our”) has developed this Online Privacy Policy ("Privacy Policy") in order to inform you of our commitment to privacy and to describe our policies for the collection, use, and disclosure of personal information that may be collected by Rockport when you visit our websites or use certain services on www.Rockport.com and help.rockport.com (collectively, the "Websites"). By accessing or using this website or other Rockport services, you consent to our Privacy Policy. Rockport may modify this Privacy Policy at any time effective upon its posting. Your continued use of our website or services constitutes your acceptance to this Privacy Policy and any updates. This Privacy Policy is incorporated into, and is subject to, the Terms of Use.

Rockport n’est pas responsable des pratiques en matière de confidentialité des sociétés vers lesquelles nos sites Web peuvent référer. Pour accéder aux politiques de confidentialité de ces sites, consultez les politiques présentées sur les pages d’accueil de ces sites.

INFORMATION WE COLLECT FROM YOU

Rockport will collect information that you give us or permit us to access. This information may include, without limitation, your name, email, physical address, telephone number, gender, birth date, contact lists, social media information and profile, online activity and performance information, and credit card information when necessary.

Quel type de renseignements collectons-nous?

RENSEIGNEMENTS PERSONNELS

Rockport collects personal information when you establish a user profile or account purchase merchandise from the Website, register for contests and promotions, submit requests to Rockport customer service, respond to communications from Rockport and for other services that require registration or subscription. The personal information collected by or on behalf of Rockport may include, without limitation, your name, e-mail address, birth date, address, zip code, telephone number credit or debit card information, and other related information, usage and other demographic information, as applicable. In addition, personal information is collected in certain portions of the Websites in which visitors provide such information along with content submissions, community postings (e.g., chat or bulletin boards), suggestions, surveys, polls or voting. Veuillez noter que lorsque vous faites un achat sur un des sites Web, il est possible que nous devions communiquer avec vous par téléphone, courrier ou courriel si nous avons des questions relatives à votre commande. If you have opted-in to receive communications, including e-mails and/or SMS messages from Rockport, we will use your information to customize advertising and content we present to you, and to send you information and materials, including, without limitation, via e-mail or SMS messages about products, offers and news that we think could interest you. Ces renseignements peuvent être associés à des produits, des offres et des nouveautés de Rockport, de ses franchisés ou de partenaires soigneusement sélectionnés. Rockport may also collect personal information from you about a third party to carry out services relating to you or that third party at your request (e.g. delivering e-post card or shipping gift to a third party).

Données non personnelles et agrégées

Lorsque vous consultez nos sites Web, nous pouvons collecter des données de « parcours » (adresse IP, adresse du serveur, nom de domaine, renseignements sur le navigateur) et d’autres renseignements non personnels identifiables relatifs à votre visite. Ces renseignements peuvent être combinés avec des renseignements que vous nous avez fournis (en vous inscrivant par exemple), ce qui nous permettra d’analyser et de personnaliser vos visites. Comme de nombreux sites Web, nous pouvons collecter des renseignements sur l’utilisation du site Web en utilisant les témoins de connexion et des technologies de suivi. Nous pouvons utiliser des renseignements collectés à partir des témoins de connexion et des technologies de suivi pour analyser et comprendre comment les sites Web sont utilisés et pour améliorer vos visites sur les sites Web. Par exemple, nous pouvons utiliser les témoins de connexion et les technologies de suivi pour : (i) personnaliser les pages de votre compte; (ii) assurer le suivi des visites des utilisateurs et des paramètres des comptes; (iii) déterminer quels paramètres sont les plus fréquemment demandés; et (iv) proposer une fonction « conserver mes renseignements de connexion » pour enregistrer votre nom d’utilisateur et votre mot de passe pour que vous n’ayez plus à les fournir à chaque visite sur les sites Web. Vous trouverez davantage d'enseignements sur la façon dont nous utilisons les témoins de connexion dans la section « Utilisation des témoins de connexion ». We may also use a third-party service provider to help us optimize the products and services we offer through the Websites. Cette tierce partie peut placer des pixels invisibles ou des balises de données sur les sites Web et/ou un cookie sur votre ordinateur pour faciliter la collecte de renseignements sur l’utilisation des sites Web chaque fois que vous visitez le site Web (« données de session »). If, at any time you do not wish to allow your Session Data to be aggregated and analyzed by that third party, click here and utilize the opt-out mechanism. Ce mécanisme d’exclusion est uniquement applicable aux témoins de connexion placés sur votre ordinateur par cette tierce partie.

Utilisation des témoins de connexion

We use "cookies," like other websites, which are files stored on your computer’s hard drive by your browser to identify account holders. Cookies allow us to follow your activity on the Websites and help us to understand your shopping preferences, improve your website experience and remember user information such as your user name and password. Vous pouvez désactiver tous les témoins de connexion si vous préférez ne pas les recevoir. Vous pouvez également configurer votre ordinateur pour qu’il vous informe lorsque des témoins de connexion sont utilisés. Pour les deux options, vous devez modifier les paramètres de votre navigateur. Notez que lorsque vous paramétrez votre ordinateur pour rejeter les témoins de connexion, les paramètres peuvent limiter la fonctionnalité du site Web que vous visitez et il est possible que vous n’ayez pas accès à certaines fonctions du site Web.

USE OF YOUR INFORMATION

Except for the purposes set forth below and otherwise provided in this Privacy Policy, Rockport will not share, sell, trade or otherwise transfer personal information. We will use your personal information to provide products and services to you and to perform, without limitation, the following:

Business Uses

Rockport uses the personal information that you provide to: (i) establish user profiles and accounts and store user preferences; (ii) administer and fulfill contests, promotions, surveys or other site features (for instance to deliver a prize you may have won in a contest); (iii) provide you with the products or services that you have ordered or requested; (iv) process and ship orders; (v) send order and shipping confirmations; (vi) provide customer service; (vii) process returns or exchanges; (viii) protect you, and us, against error and fraud; (ix) keep records of returns and exchanges; and (x) investigate or enforce legal rights and obligations. Information collected on or through the Websites may be shared or transferred to third parties who perform services for us or with whom we contract for the purposes described in this Privacy Policy. Par exemple, nous pouvons recourir à des tierces parties pour héberger nos sites, pour concevoir et gérer les sites Web ou certaines fonctionnalités, pour la prestation de services (p.ex., l’envoi de prix), pour imprimer ou envoyer des communications au nom de Rockport, pour autoriser et traiter les paiements, pour traiter et gérer les cartes cadeau, pour prester des services à la clientèle ou pour nous aider à analyser des données. These third-party providers are required to employ a comparable level of protection for personal consumer information. Further, Rockport only provides these third-party providers with the information necessary to perform their designated functions and/or services. You may be asked on certain areas of our Websites whether you wish to receive information from third parties and, upon your consent, Rockport and/or those third parties may use the personal information you provide to contact you consistent with the consent that you provided as permitted by applicable law.

Non-Personal Information

We may use non-personal information to analyze visits to the Websites and learn about the interests of our visitors in aggregate and to better understand your interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions in which you are most interested. Nous pouvons partager des données non personnelles agrégées avec nos partenaires commerciaux et d’autres tierces parties à des fins de recherche et commerciales. On occasion, we may combine information that we received on or through the Websites with information obtained from other sources and outside records to enable us to update and correct the information contained in our database.

Who Manages Your Information

The information collected is managed and controlled by Rockport or by third party service providers that are required to maintain the security and confidentiality standards described in this Privacy Policy on behalf of Rockport. The servers that make the Websites available and that store the information collected by Rockport are located in the United States of America. Accordingly, even if you do not live in the United States, you consent to have your personal information transferred, processed, and stored in the United States and allow Rockport to use and collect your personal information in accordance with this Privacy Policy.

Protection of Your Information

Like other companies, we cannot guarantee 100%, that the security or confidentiality of the information that you have provided to us. However, Rockport takes administrative, technical and physical precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction and we require our third-party service providers to do the same.

Politique de sécurité

Keeping your personal information confidential and secure is important to us. In order to protect the payment information you provide to us, including your credit card number, expiration date, security code, and billing address, we use 2048-bit Secure Sockets Layer (SSL) technology. SSL technology encrypts your information so that it cannot be recognized or decoded in cyberspace.

Your computer will begin operating in secure mode once you enter our checkout page. You can confirm that SSL is active by looking in the lower left hand corner of your browser, where you will see either a closed lock or an unbroken key (depending on your browser type). Additionally, the URL line of your browser will change from "http" to "https" when the SSL technology is operating. Rockport’s policy regarding the security of credit card information can be found by clicking on the “Security Policy” link on the left hand side of this page. The Security Policy is incorporated into this Privacy Policy by reference.

Confidentialité des enfants

Rockport does not knowingly collect or solicit the personal information from children under 13 years of age.

Residents of California

In accordance with California Civil Code Section 1798,83, residents of California may submit a once-a-year request for information concerning our disclosures of their personal information to third parties for direct marketing purposes, if any. Please send a written request, including your name and address, to:

The Rockport Company, LLC
1220 Washington Street
Newton, Massachusetts 02465
Attention: eCommerce

Please include "Request for California Privacy" in the letter subject line. Within thirty (30) days of receiving your request, we will send you a list of the categories of personal information disclosed to third parties for direct marketing purposes during the immediately preceding calendar year. We will also provide you with the names and addresses of these third parties. Rockport reserves the right to not respond to requests sent more than once in a calendar year. Our disclosures are limited to the information covered by the law.

Droit d’accès

Vous avez le droit d’accéder à vos renseignements personnels. Vous pouvez exercer ce droit en consultant la section « Mon compte » du site Web. From this link, you can view, modify or delete your personal information from our database. Veuillez noter que Rockport se réserve le droit de conserver les renseignements personnels nécessaires vous concernant de manière raisonnable pour documenter ses activités commerciales ou pour des divulgations obligatoires.

YOUR CHOICES

You are not required to provide us with your personal information. Votre décision de nous transmettre des renseignements personnels sur ou par le biais de nos sites Web ou par d’autres moyens doit être volontaire et vous devez marquer votre accord pour les utilisations décrites dans cette politique de confidentialité. Dans certains cas, seules les personnes qui fournissent les renseignements personnels demandés pourront commander des produits ou des services ou participer aux activités et aux offres des sites Web. Si vous souhaitez faire partie de notre liste de distribution, vous aurez l’opportunité de choisir vos préférences sur le site Web. You will also have the opportunity to "opt-in" to join our mailing list. If you provide your mobile phone number and would like to receive text messages and/or SMS messages from us, you will have the opportunity to "opt-in" to receive those communications.

Exclusions

You may opt-out of receiving future e-mail communications by clicking on an "unsubscribe" hyperlink contained in promotional, commercial e-mails we send to you. Veuillez noter que, à moins que vous n’annuliez votre inscription, vous ne pourrez pas exclure tous les types de communications, telles que les annonces de services et les messages administratifs, ainsi que les types communications qui sont nécessaires à votre compte et à l’utilisation des sites Web.

Annulation de l’inscription

Vous pouvez annuler votre inscription à tout moment et vous pouvez choisir de ne plus recevoir les futurs courriels et/ou messages SMS de Rockport. Please note that modifications of the status of personal information will not stop e-mails and/or SMS messages (i) generated before Rockport can accomplish the modification of the status of personal information or (ii) from third parties with whom Rockport may have already shared that personal information consistent with this Privacy Policy.

If you have any questions about the Privacy Policy please visit the Contact Us section of our web site, or call us at 1-800-828-0545 or write to us at:

The Rockport Company, LLC
1220 Washington Street
Newton, Massachusetts 02465
U.S.A
Attention: eCommerce